As much change as we have seen in the technology side of the elevator business, the service and maintenance side of the industry continues to evolve and challenge property managers and building owners just as much.

Outside of understanding what is included in your contract, we typically suggest doing an audit of your elevator equipment and assessing the overall condition of the equipment.  That combined with a review of the coverages will help us understand what level of service is being provided.

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If you are going to protect your investment, then understanding how the elevator company plans on implementing their maintenance control plan (MCP) is important. 

 

• Who wrote the maintenance contract that you are currently using? 

  • Who does it protect the most?

• Will they be relying on remote monitoring to trigger service visits?

• When was the last time you checked to make sure you were receiving market pricing?

• Does your maintenance contract have an automatic rollover clause? 

• Does it seem like all you get is invoices and statements of what is not covered by your maintenance contract?

• Will someone be there on a regular basis to do the basic housekeeping necessary to prevent shutdowns?

• Have you been told that your equipment and obsolete and needs to be replaced?

• Are you prepared for future code changes? 

• When was the last time your capital plan was updated?

• Is your building positioned to attract new tenants? 

• How will they respond when my single elevator building has a shutdown on a weekend?

• Do your elevators project the image or brand that you want for your building?